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Your choice at Melbourne Airport · Upfront pricing, no surprises

Two ways to meet.
The same care for your journey.

Choose the welcome that suits you. Both options include your chauffeur loading your luggage into the vehicle. The difference is where you meet and who brings your luggage to the car.

Illustrative photograph: professional chauffeur inside arrivals holding a YOUR NAME sign beside a luggage trolley

Inside pickup

Standard quoted fare

  • Your chauffeur waits inside at the agreed chauffeur meeting point, displaying your name.
  • They greet you and help you take your luggage from the meeting point to the car.
  • For domestic arrivals, assistance near the baggage carousel can be arranged where access permits.
  • For international arrivals, collect your bags and clear customs first. Your chauffeur meets you in the public arrivals area.
  • Your chauffeur loads your luggage before you settle into the vehicle.
Illustrative photograph: chauffeur loading a passenger suitcase into the open boot of a black luxury van in covered angled parking beside a clearly marked Zone 7 pillar

Outside pickup

Save $10 on your displayed quote

  • Your chauffeur messages you the approved chauffeur pickup zone and exact bay or meeting instructions.
  • Collect your luggage and make your way to that location.
  • Your chauffeur meets you beside the luxury vehicle, rather than waiting inside with a name sign.
  • They load your luggage directly into the car and help you get settled.
  • Choose this option in Instant Quote for Melbourne Airport pickups to apply the $10 saving.

MELBOURNE AIRPORT · PASSENGER ARRIVAL GUIDE

When and where your chauffeur will meet you

Tell us about your baggage: In your booking notes, please write Checked baggage: yes or Checked baggage: no. We use this information to plan your chauffeur's arrival at the terminal. Times below are measured from when your aircraft reaches its gate, not the scheduled landing time.

Inside pickup · Meet-and-greet

DOMESTIC · CHECKED BAGGAGE

15 minutes after gate arrival

Meet near your flight's baggage carousel or the nearest permitted public chauffeur meeting point. Your chauffeur will display your name and assist with your bags.

DOMESTIC · CARRY-ON ONLY

At gate arrival time

Your chauffeur will be in the terminal's public arrivals meeting area when the aircraft reaches its gate. Follow the meeting instructions sent to you.

INTERNATIONAL · CHECKED BAGGAGE

35 minutes after gate arrival

After collecting your luggage and clearing immigration and customs, meet your chauffeur in front of Hudsons Café in the Terminal 2 public arrivals hall.

INTERNATIONAL · CARRY-ON ONLY

5 minutes after gate arrival

Your chauffeur will be near Hudsons Café in the Terminal 2 public arrivals hall. Meet after clearing immigration and customs; message your chauffeur if you are delayed.

Outside pickup · Save $10

As you walk outside the terminal, call or message your chauffeur, whether or not you have checked luggage. Your chauffeur will tell you which approved pickup zone and parking bay they are in, and which car to look for. Meet beside the car, where your chauffeur will load your luggage directly into the boot.

Your chauffeur cannot enter restricted airport areas. Terminal meeting points and times are approximate and may change with airport operations and the actual flight arrival. Follow the instructions your chauffeur messages you; do not assume that a particular zone number is always used.

Illustrative AI-generated photographs do not depict actual DEVZ staff or a guaranteed airport parking bay. The actual location and covered access depend on your terminal, airport arrangements and availability. Chauffeur vehicles use approved collection areas, not public pickup lanes.

Airport information: chauffeur pickup areas · international arrivals process.

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