Privacy Policy
Effective 12 September 2026
DEVZ Solutions ("DEVZ", "we", "us") operates DEVZ Chauffeurs and respects the privacy of passengers, chauffeurs and website visitors. This policy explains the information used by the DEVZ Chauffeurs website, Passenger app and DEVZ Driver app.
Information we collect
- Account information such as name, email address and authentication information.
- Booking information such as phone number, pickup and destination, journey date and time, passenger and luggage details, flight number, vehicle selection and journey notes.
- Payment information such as booking reference, payment status and transaction identifiers. Payment-card details are entered into and processed by Stripe; DEVZ does not need to store your full card number in the app.
- Driver information required to operate chauffeur journeys, including approved driver profile, assigned work and payment status.
- Passenger foreground location when a passenger grants permission and uses the current-location pickup shortcut.
- Live Driver location while an assigned chauffeur journey is active. The assigned passenger may see the chauffeur vehicle's live or last known position for that booking.
- Device information required for app functions, such as push-notification tokens, platform and basic device details.
- Communications you send to DEVZ through support, enquiries or booking notes.
How we use information
We use information to calculate quotes, create and manage bookings, take secure payment, assign chauffeurs, provide journey and payment updates, display live journey tracking, communicate with passengers and chauffeurs, provide support, prevent misuse and maintain the reliability and security of DEVZ services.
Location and live chauffeur tracking
The Passenger app may request foreground location so a passenger can choose Use current location as the pickup. Manual address entry remains available if permission is declined. The Passenger app does not request passenger background location. During an active linked booking it may also display the assigned chauffeur's server-provided location.
The Driver app requires foreground and background location permission for authorised chauffeur use, but granting that permission does not mean the driver is continuously tracked. Actual DEVZ live tracking begins only when the chauffeur starts travelling towards pickup, continues through the active journey, and stops when the passenger is dropped off. If connectivity is temporarily unavailable, validated queued Driver location records are designed to expire after 24 hours and are cleared between journeys or when background tracking stops.
Local app data
The Passenger app may keep bounded booking-reference/email pairs and recent route preferences locally for convenience. Guest booking-reference/email pairs are designed to expire after no more than 365 days, and passenger journey convenience data is cleared when the user signs out or deletes the account. Authentication access and refresh tokens are stored using device secure storage rather than general app storage.
Service providers
DEVZ uses service providers to operate the service. These may include Stripe for payments, Google for mapping, routing and address search, Netlify for hosting and authentication infrastructure, Expo for mobile build and push-notification services, and Brevo for operational email. These providers process information under their own privacy and security terms where applicable.
Sharing
We do not sell passenger or chauffeur personal information. Information is shared only as reasonably necessary to provide the booked service, comply with law, protect DEVZ or its users, or operate through the service providers described above. A chauffeur receives the passenger and journey information needed to perform an assigned booking.
Retention and security
DEVZ keeps information for as long as reasonably required for bookings, payments, customer support, legal and operational records, fraud prevention and service administration. We use access controls and authenticated server endpoints to reduce unauthorised access. No internet or storage system can be guaranteed completely secure.
Your choices and account deletion
You can disable app notifications in your device settings. Passengers can decline foreground location and continue by entering a pickup manually. Chauffeurs can change location permissions in device settings, although the required full-time/background permission must be enabled to use the Driver app.
Passenger users can initiate account deletion from the Account screen in the app. Passengers and authorised drivers can also request account deletion without the app by following the DEVZ account deletion instructions. Account deletion removes the login/account and associated personal data that DEVZ is not required or reasonably entitled to retain for legitimate legal, financial, safety, fraud-prevention or operational purposes.
Children
DEVZ apps are intended for people arranging or providing chauffeur transport and are not designed as services for children to create independent accounts.
Changes to this policy
We may update this policy as DEVZ services or legal requirements change. The current version and effective date will be published on this page.
Contact
For privacy questions or requests, contact DEVZ Solutions at info@devzchauffeurs.com.au.